POSITION DESCRIPTION: The Florida Operations Manager is responsible for overseeing the workflow of all Florida files from inception to completion.
SPECIFIC RESPONSIBILITIES OF THE JOB:
Contribute Florida operations information and recommendations to strategic plans and reviews, implement production, productivity, quality and customer-service standards; and resolve problems
Analyze Florida workflow and make recommendations for improvement
Oversee and develop new SOP and workflow processes for Florida
Communicate Florida operations and issues at department meetings
Coordinate with state underwriters and others to determine Florida processes
Helps to identify local customs to harmonize with overall company procedures
Travel and meet with business and referral partners, which may include the Regional Sales Director, Executive Vice-President of Operations, Senior Vice-President of Marketing and Business Development and/or CEO
Oversees the staff in all Florida offices
Work with executive management to determine values and mission, and plan for short and long-term goals
Support employee communication throughout the company
REQUIRED KNOWLEDGE, SKILLS and ABILITIES:
Above average skills in project management, conflict management, negotiation, people management, and reporting
Working knowledge of Microsoft Office
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
High level of attention to detail
Ability to prioritize and manage multiple projects at the same time, set goals, create and implement action plans and evaluate the process and results
Demonstrated ability to assess problem situations to identify causes, gather and process relevant information generate possible solutions and make recommendations and/or resolve the problem
Demonstrated ability to assess situations to determine the importance and urgency and risks, and make clear decisions which are timely and in the best interests of the organization
Demonstrated ability to understand ethical behavior and business practices and ensure own behavior and others is consistent with the Company’s standards
Demonstrated ability to establish and maintain positive working relationships with others both internally and externally to enhance organizational effectiveness
Demonstrated ability to positively influence others to achieve results that are in the best interests of the Company
EDUCATION AND EXPERIENCE:
Degree or equivalent experience: Bachelor’s degree in Business, Finance or related field
Years of experience: minimum ten (10) years’ experience
Other requirements: None
About Two Rivers Title Company
More Than Just a Title Agency.
Two Rivers Title Company, LLC was founded in 2003 by Matthew Cohen, Esq. and Leslie Howard, Esq., two experienced real estate attorneys who had a vision to create a full service title insurance company filled with highly experienced professionals who are dedicated to being partners with their clients.
Two Rivers Title promises peace of mind, and we deliver. More than just a title insurance agency, Two Rivers Title is a multi-state title and escrow company that focuses on providing all the services needed to ensure closings run smoothly. Our ability to creatively resolve even the most challenging issues has established our reputation as a high quality agency with outstanding service.
Today, Two Rivers Title is licensed in seven states and has some of the most highly regarded law firms, real estate brokers and lenders as clients. Keeping true to its core values, it has been able to attract and retain some of the most experienced title professionals in the industry.