Be responsible for aggressively executing Sales strategy to grow The Fund’s premium revenue and market share.
Lead, coach and drive Sales staff to capture new business, ensure customer satisfaction and retention, and achieve premium revenue objectives.
Collaborate with Sr. Leadership to create and drive the corporate Sales Strategy, including performing competitive analyses and gathering market intelligence.
Use your experience in the title industry and consultative sales techniques to understand both current and future Member needs and develop creative solution options to increase revenue and focus on exceptional Member service.
Provide regular input and insight about Members and markets to their Manager with recommendations and actions in support of reporting to the Executive Management Team.
Build a cohesive and collaborative team culture focused on achieving service and financial objectives in support of the Company’s strategy and in-line with The Fund’s Customer Service Excellence (CSE) Principles.
Prepare monthly, quarterly, and annual KPI reports (visits, calls, policies, receivables, customer satisfaction, and customer retention) and sales forecasts in cooperation with Strategy & Corporate Analysis.
Foster and support change within the organization to achieve strategic and operational objectives.
Own the assigned member portfolio which includes serving as the senior liaison with all internal Fund Departments for the Sales staff.
Be knowledgeable, proactive in action and communication about - members’ business – volumes, variances, premium back log, changes in staff, and changes in business direction; accountable for proactively informing management of important information and changes.
Build development plans for Sales staff to include identifying key areas for education and training.
Interview, select, recommend, hire, train, supervise assigned staff. Evaluate performance and provide coaching to employees. Develop annual performance plans.
Bachelor’s Degree in Business or equivalent combination of related education and experience is required
Minimum of 3 years management experience leading a business development/sales organization in the title insurance industry (residential and commercial); preferably including direct closing experience
Proven track record delivering significant increases in sales
Minimum of 5 years successful account management/business development experience
Detailed, curious, problem-solver orientation with experience solving client challenges
Customer service background with a focus on building customer loyalty
Technology savvy - proficient in using Salesforce
*Frequent in-state and overnight travel, including regular presence at Fund HQ in Orlando.
Additional Salary Information: Base Salary plus Commission
About Attorneys' Title Fund Services
The Fund is in business to promote and facilitate the real estate practices of Fund Members in their protection of the public.
The Fund accomplishes its mission and earns the loyal support of Fund Members by providing quality, competitive, and innovative products, services, and education, maintaining The Fund's profitability and recognizing the essential value of our employees whose contributions are indispensable in accomplishing our mission.